Shipping & Delivery
Shipping Fee
Shipping to the U.S: FREE Standard Shipping
Shipping to rest of the world: The shipping fee is about 5-10% of the product price
Delivery Time
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Usually, the processing time of the warehouse is 1-3 days. If you have selected a doll of a custom function, order processing time can range from 3-10 business days, depending on the selected customization options and the number of orders in queue.
*Please understand that a sex doll is a customized product that is made-to-order according to the customer's specifications. Although we strive to ship every order in the above time-frame, processing time could be slightly longer in exceptional cases.
Shipping time depends on the shipping methods you choose:
In Stock Standard Shipping
3-10 days for delivery
Expedited Shipping (Expensive)
It will take 10-15 days for delivery depends on your location.
Note: Due to the COVID-19's outbreak, some orders may take longer than expected.
Standard Freight Shipping
It will take 15-20 30-35 days for delivery depends on your location.
PS: Due to COVID-19, uncertainty of ocean shipping, Specialty of sex doll. At the same time, orders are shipped via UPS or FedEx are also experiencing delivery delays. It will take 35-40 days or more for delivery depends on your location.
Check and Accept Your Package
You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.
Warning: Due to long-distance transportation, some packages may be damaged. When you find that the package is damaged or unpacked, please refuse to sign for it!
Has my order been dispatched yet?
Most orders are generally dispatched within 3 days (Excludes Weekend) but may up to 5 days, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at us, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 2 days before the package is checked into the carrier's tracking system. Since the sex doll is a special product, only one ship is shipped once a week, so tracking numbers usually update in 3-7 days.
Do your prices include VAT?
Yes, VAT is only for orders within the EU (European Union)..
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to us. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder, so please do check there. If you still can not find it, please do let us know. Please feel free to contact us: Email: info@umdoll.com.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at us for an update on your tracking.
For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 2 hours.
Shipping Delays
UM Doll shall not be held responsible if shipments are delayed for any reason beyond UM Doll control.
These terms are accepted when placing an order at UM Doll.