FAQ
SHIPPING
How long will it take to get my order?
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 3-5 business days to process before shipped from our warehouse (Exclude Weekends). It depends on your customized product attributes and order quantity.
Shipping Time
Standard Freight Shipping
It will take 15-20 business days for delivery depends on your location.
PS: Due to COVID-19, we are experiencing manufacturer and distribution delays. At the same time, orders are shipped via UPS or FedEx are also experiencing delivery delays. It will take 15-20 business days for delivery depends on your location.
Will my neighbors see that I ordered a sex doll?
No. Not unless they open your package without your permission. We ship all our sex dolls in discrete double packaging that look like ordinary ones. The label will not say about the nature of the product, nor in the data generated in your bank transaction slip and we will give the tracking ID, beforehand to track your order so that you know what is in the package and no one else knows but you.
PRODUCT
Where are the sex dolls made?
We make our sex dolls in China. In fact, throughout almost the entire sex doll industry- Silicone dolls are manufactured in Asia and imported throughout the rest of the world.
We are to keep a healthy relationship with the many sex doll reputable distributor. The dolls we provide are of the highest quality, they go thorough strict quality control processes and meet worldwide health and safety standards.
Are your dolls Silicone or TPE?
All of our sex dolls are made of Silicone. Silicone is a bit harder than TPE but more durable. Maybe you will feel our silicone sex dolls are more expensive than TPE sex dolls. That's all because of the healthy silicone is good for human.
What is the difference between removable vagina and the fixed vagina?
The built-in or fixed vagina is exactly how it sounds. The vagina is built-in to the doll just like a real woman. The removable vagina is a "sleeve" or fleshlight-tube you can insert and remove from the doll. The tube is held in place by the doll’s labia. Both types have a textured inside making the vagina extremely realistic to the touch. Which is better? Some of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean. If you value complete realism you’ll want to get the built-in vagina. If you prefer easy use/clean you should consider the removable vagina.
Are the Silicone Sex Doll materials safe? Can I have unprotected sex with them?
Yes! The sex doll materials are so safe you can even have unprotected sex with them! - If not, where is the fun?
Jokes aside... Each doll is made of medical-grade Silicone.
We have strict quality controls and tests. Silicone is a non-toxic material made for contact with human skin. The skin on our Sex dolls are made to resemble the touch of human skin and with the purpose of being used for sex.
Rest assured our dolls are manufactured with the highest quality Silicone and without any hazardous chemicals.
As long as you don't share your sex doll with others, it is fine to have unprotected sex with your doll. Cean your sex doll with a mild antibacterial soap and water after each use.
Will my sex doll look the same as in the pictures?
Yes! Depending on the customization options you select the doll your receive will be the same as the doll pictured in the product photos.
Some things to note, the product photos were taken using professional lighting and photography, also the clothes are not included.
Your doll will come with a light pink dress. We are able to send you factory photos of dolls upon request.
HOW TO CARE OUR SEX DOLL?
What is the best way to store a sex doll?
By storing your sex doll in a cool, dark place she will be safe from damage. The best way is placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just makesure she is not wearing any tight clothing or dark color fabrics for a long period of time. Dark color fabric may stain the doll skin after prolonged exposure.
The main things you want to avoid when storing your sex doll are:
1. Contact with dark color fabrics - these may stain the dolls skin if in contact for a long period of time.
2. Tight clothing - things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.
3. Sunlight - The sun may fade her skin and facial features unevenly.
4. Extreme temperatures - Hot and cold temperatures may warp your dolls feature over time - these must be extreme temperatures,
no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.
5. Pressure points. If anything is pressing into the doll skin over a long period of time you may find some permanent indentation occurs.
It is important that the doll is suspended in air, or resting on a soft surface.
How long will a sex doll last?
A sex doll in UM Doll will last anywhere from 3 years to 8 years depending on usage and care. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. If damage does occur it is also quite easy to perform repairs on your sex doll.
Can sex doll takes a shower and contacts the bath?
On principle, we prefer to start our description with the word "clean". You can't throw TV or computer to a bathtub, however, you can regularly wipe it with a rag.
Before clean the doll, first you should know the structure of a doll, to decide the appropriate way to clean.
Inside and out, the structure of the doll is metal skeleton and TPE skin. You see metal, which means you should be cautious about water.
We recommend you to clean it in the following way: Applying powder to the doll is as the main method.
The frequency is adjusted according to the weather and doll’s exudation of oil. Take the shower as a supplement.
Don't use boiling water when washing. The judgment criterion of boiling water is not producing vapor.
The neck is the only one place water can get into, which means that the doll will be safe as long as to protect the neck.
The disadvantage is that it is hard to take the water out if water gets into. After a long time, the metal will corrode and have a smell.
So please do remember to clean the doll very carefully. As for the bath lotion, in principle, it can be used.
But we do not suggest to frequently clean the doll with it because they are also one of chemical products.